How to use this site
How this system works
One chapter per section, with screenshots and step-by-step instructions. You do not need to read it all — find your role below and read only those chapters.
Start here
- 00
What this system is
Opening a store takes nine steps, from site selection to opening day. This puts those steps on one line: progress is visible to everyone, proposals settle at the stage they belong to, and nothing is scattered across chat logs any more.
- 04
The project page: one screen for where a store stands
The project page is the main view of this system — the nine steps run down it as a timeline, each one stating what it delivers and how many proposals it has received.
- 13
Training standards: 7 roles and their certifications
The public standard for the training stage — which roles exist, what each must be certified on, and which of those are hard conditions for opening.
If you are a client
- 01
Clients: where to start
The first thing to do is not fill in a form — it is to get the numbers straight. Run the model first, then send us your request, and we will come to the conversation already holding your figures.
- 05
Investment calculator: do the maths before you open
Pick a format, give the floor area and traffic assumptions, and get total investment, the monthly model, payback period and break-even directly.
- 06
Menu library: settle the product first
Finished menu designs, filed by cuisine, browsable as complete sets. Nothing else — equipment, supply, layout — can be settled until the menu is.
- 07
Site library: candidate units and what gets listed
Filter candidate units by category. Each one carries site photos, floor area, rent and the key specs; the listing standard is published, so you can see what was excluded and why.
- 08
Design library and 360° panoramas
Reference material for the design stage, filed by category. Anything marked 360° can be looked around in full.
- 09
Build-out cost baseline: what a fit-out actually costs
Cost per square foot for building in the US, where those numbers come from, how payment milestones are tied to inspections, and what to compare when you compare bids.
- 10
Freight packing list: what the client fills in
Once procurement is settled, goods need a compliant packing list to clear customs. We fill in what we can, then send you a link to complete the delivery details.
- 12
Client quotation: adjust quantities, see the total, confirm
A quotation is a link. Every product, spec and unit price is listed line by line, and you set the quantities yourself — the total recalculates as you type.
- 14
Legal map: compliance across the nine steps, AI assistant, choosing counsel
The legal checkpoints at each stage, the documents to prepare, the agencies involved — plus an AI assistant familiar with New York rules.
If you are a supplier
- 02
Suppliers: submitting proposals and quotes
Picking the right project and stage is the one thing that matters on this page. Get it right and your proposal lands in the correct comparison frame.
- 03
Tracking progress with a reference code
Submitting a proposal or a membership request gets you an 8-character reference code. Use it to check status any time, without calling anyone.
If you are a forwarder
- 11
Forwarders: reading the packing list and quoting
We send you a read-only link to the packing list. It carries everything needed for customs and loading, with one button at the bottom to quote against it.
15 chapters · updated 2026-10-22. Cannot find an answer? Leave a note on the submission page, or contact your account manager directly.