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Ajuda e suporte do Global Alliance

Effective: 2026-10-23 · iCook Cloud Inc.

Para a versão 1.2: consulta pública, acesso por e-mail, convites para projetos, projetos de espaço locais e gestão da conta. As instruções completas estão disponíveis em chinês e inglês.

Browsing and publications

Industry catalogs, products, public research and BOM references are available without signing in. Select products to generate WeChat and LinkedIn publications; copying and saving images require your action. An English interface does not change source product names, specifications or official prices. Publication language is separate from app language. If system translation is unavailable, you can retain source text and edit product names manually.

Sign-in and projects

Open Me or a project sign-in entry, enter your email and request a verification code. This version offers email code sign-in only. The same iCook account can be used across applications connected to this authentication service. Global Alliance and Boss Circle share the server account; each app’s Keychain separates local tokens only. Check your address and spam folder if no email arrives, then retry. Never share verification codes. Registration does not assign projects. Ask the project owner to verify your email and invitation. Projects and tasks depend on server-authorized roles and assignments; a missing project does not mean it was deleted.

Project task attachments

Only when the server authorizes the action and provides upload capability does a project task offer file selection and upload. You can actively select PDF, PNG, JPEG or text files (the interface limit is 5 MB). The original project service receives and stores the selected file name, MIME type and content. If no upload entry appears, ask the project owner to check permissions and capability. Saving public catalog images still requests add-only Photos permission. This does not mean Comply/private Export writes are connected.

iPad local space design

Confirm room and furniture dimensions before creating a plan, placing elements and saving. Designs are stored locally, partitioned by account. Saving does not sync to the cloud or make a plan appear automatically on another device. After generating a PDF, you can share it through the system. Check dimensions and versions before sharing. A local design does not automatically become an official quotation.

Signing out and deleting an account

Open Me to sign out or enter account deletion. Signing out ends only the current session. Deletion applies to the unified iCook account and affects its sign-in and sessions in other connected applications, while revoking your shared access. It does not erase shared projects or other members’ business records. Contact support to discuss shared business records, frozen quotations or data deletion requests.

Problems and feedback

Retry public content loading when online. Help text is also bundled with the app for offline reading. Email [email protected] with the app version, device, reproduction steps and relevant screenshots. Redact private project content and never send verification codes, session tokens or passwords.

Contact: [email protected] · Global Alliance Privacy Notice· Global Alliance Help and Support